Online-Shopping

No Seller Information and Unsafe Products–Many Online Shops Do Not Meet Necessary Guidelines

Investigation by the VZBV Consumer Advocates Uncover Flaws in Online Stores

According to an analysis by the Federation of German Consumer Organizations (vzbv), online shops often have deficiencies. Important information about retailers and products leaves customers without a point of contact.

The CE mark signifies safety, but it is often counterfeited.

Cheap Goods from Abroad How to Identify Fake CE Marks on Electronics

Manufacturers must use the CE mark to certify that their products meet EU health and safety standards. However, some companies are skirting the rules.

EU Commission Takes Stand Against Discount Providers Extra Fee for Packages from Temu and Shein Planned

The EU plans to introduce a 2-euro fee on packages from China to cover costs. This primarily affects Temu and Shein.

An Amazon package in front of a doorstep

Fraud Scheme "Brushing: Why You Receive Unordered Amazon Packages"

Brushing: A Phenomenon in Online Shopping Explained

Some customers are currently enjoying an unexpected windfall from Amazon.

Customers Surprised Amazon Pays Customers for Years-Old Returns

Some customers in the U.S. are currently reporting unexpected refunds from Amazon. This sudden windfall could have two reasons.

According to DHL, increased handling costs necessitate higher prices for international shipping.

Starting July 1 Major Change at DHL Affects All Users

Starting July 2025, DHL will implement new pricing for private customers on international shipments. Many shipments will become more expensive.

DHL and Deutsche Post What Do the Numbers, Codes, and Abbreviations on Packages Mean?

Have you ever wondered what the various codes and numbers on DHL packages mean? TECHBOOK explains.

Logos of Media Markt and Saturn on a sign

Since June 11 Media Markt and Saturn Announce Major Change for Customers

Media Markt and Saturn to Unify Bonus Program: What Customers Need to Know

What's Behind It Amazon Has Removed 24 Billion Products from Its Store

As recently revealed, Amazon has removed billions of products from its store. There is a central reason for this, but customers also benefit.

Jeff Bezos still laughs today about a particular Amazon order.

Even Jeff Bezos Had to Laugh The Craziest Amazon Order of All Time

In the early months after its founding, there was a particularly unusual Amazon order. In 2002, Jeff Bezos recounted the story.

"Buy for Me" Amazon Should Now Shop Automatically — Even Outside Its Own Store

Amazon is currently testing "Buy for Me," a feature supported by AI and intended to make searching for alternative online stores superfluous.

For Secure Payment Transactions How to Protect Yourself Against Errors and Fraud when Making ransfers

There are numerous victims of bank transfer fraud every year. Read on TECHBOOK how you can protect yourself!

Consumer Advice Center Warns Payment Provider Klarna Analyzes Customer Bank Statements

Is Klarna looking into its customers' bank statements? This accusation is now in the air, and the company has responded.

After Rewe and Obi Aldi discontinues popular service offer! Customers have to adapt

Aldi has announced its intention to discontinue the classic paper brochure in the future. A trial will test how customers respond to this.

Launch probably in September Ikea is expanding its app considerably - an overview of the new functions

Ikea has announced an extensive update for its own shopping app. Customers will receive numerous new functions in September.

Anyone accepting parcels for neighbors should exercise particular caution

Caution Police warning! Do not accept parcels for neighbors

The bell rings and a delivery person asks you to accept a parcel for a neighbor. However, be careful when accepting parcels for neighbors.