Intercepting Spam Calls: How the Call Filter Works on iPhone

Adrian Mühlroth

October 11, 2025, 6:20 am | Read time: 2 minutes

Apple significantly expands the iPhone’s phone functions with iOS 26. The update introduces two new intelligent aids: a call filter against spam calls and a hold assistant that relieves users of annoying wait times. Both innovations are directly integrated into the phone app and are designed to noticeably ease everyday phone use.

Automatic Detection and Filtering of Calls

The new call assistant intervenes as soon as an unknown number calls. In this case, the iPhone no longer rings but automatically answers the call. A Siri-like voice asks the caller for their name and the reason for the call. Only then is the user informed. The information captured by the system appears on the screen in text form, allowing the user to decide whether to accept the call.

In tests, the filtering already works very reliably. Unknown callers were correctly identified, and the automatic transcription usually provided a comprehensible summary of the conversation content. This allows users to assess whether the call is legitimate or unwanted before accepting it.

My colleague Christian Just from COMPUTER BILD demonstrates the feature in the video:

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Activation via iPhone Settings

The call filter options are not directly found in the phone app but are hidden in the iPhone settings. You can access them either in the phone app via the filter icon and then “Manage Filters.” Or through the iPhone settings under “Apps” and “Phone.” Both paths lead to the “Check Unknown Numbers” section, where the option “Ask for Reason of Call” can be activated.

New Help with Hold Queues

In addition to the call assistant, Apple introduces a second feature with Hold Assist. It takes over calls that are on hold—such as with service hotlines—upon request. The iPhone stays on the line and notifies the user as soon as an employee answers the call. The user then receives a notification and can continue the conversation.

Unlike the call assistant, Hold Assist does not require prior activation. The iPhone automatically detects during an ongoing call if a hold queue starts. The feature can be initiated during a call with a button press in a small notification window.

This article is a machine translation of the original German version of TECHBOOK and has been reviewed for accuracy and quality by a native speaker. For feedback, please contact us at info@techbook.de.