April 14, 2026, 8:26 am | Read time: 2 minutes
A common kitchen appliance is currently causing a stir: Due to a dangerous defect, Zwilling has initiated a recall. There is a risk of severe scalding, with one incident already reported with serious consequences. Customers are urged to act immediately and check their devices.
Zwilling J.A. Henckels AG has initiated a product recall for two models of an electric kettle. The affected models are the “Enfinigy Kettle 1.5 L” and the “Enfinigy Kettle Pro 1.5 L.” In both models, the handle may loosen or completely detach, posing a risk of uncontrolled hot water discharge.
This can lead to significant scalding for users or people nearby. According to the manufacturer, one case has already been documented where second-degree burns occurred.
Recall Initiated–Customers Should Act
According to Zwilling, the recall decision was made for product safety and customer satisfaction reasons. Customers are urged to stop using the product immediately and contact the company.
For a refund, affected products must be registered on a special website. During this process, it will be verified whether the device is affected by the recall. Additional information is also available. Alternatively, customers can contact the manufacturer via email at kettle-recall@zwilling.com or through the service hotline 0800 1833979.
Zwilling explicitly requests that the recall notice be shared with other users of the affected kettles. This is especially important if the devices have been loaned, sold, or passed on to others.
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Part of a Design Series
The Zwilling kettles were offered through various distribution channels, including major online and retail platforms such as Amazon, Media Markt, and Saturn. They are part of the Enfinigy design series, which Zwilling first introduced around 2020. In addition to kettles, the series includes toasters, blenders, and other kitchen appliances.
Recalls of this nature occur from time to time. Recently, a smoothie maker sold by Media Markt and Saturn and a stand mixer from Aldi were affected.