July 23, 2026, 9:00 am | Read time: 3 minutes
A text message about a supposedly suspicious card transaction can quickly cause alarm. Those who call the phone number mentioned in the message often believe they are speaking directly with their bank. This is exactly what criminals are counting on in a current scam. They pose as helpers and persuade their victims to make a FaceTime video call. Through this, they collect personal data and sometimes gain access to bank accounts.
The Scam Often Starts with a Text Message
Several victims have already reported this approach. Even a U.S. television journalist publicly admitted to falling for the scam. According to reports, the first contact usually occurs via text message. In it, the perpetrators warn of an unknown withdrawal, a blocked credit card, or other alleged account issues.
To quickly resolve the matter, recipients are instructed to call the phone number mentioned in the message. This is where the actual fraud begins.
Why the Perpetrators Use FaceTime
Those who dial the number do not reach their bank but the fraudsters. They often pose as bank employees. In some cases, they also claim to be employees of Apple, Microsoft, or a government agency.
They then request a switch to FaceTime. The video call is intended to build trust and make their story seem more credible. At the same time, the perpetrators increase the pressure. They claim that without immediate action, financial damage could occur.
Screen Sharing Reveals Sensitive Data
As the scam progresses, the fraudsters ask for card information, one-time codes, or other personal details. It becomes particularly dangerous when they persuade their victims to share their iPhone screen.
If victims open their banking app during this, the perpetrators can directly read passwords, account numbers, and security codes. Since the transmission occurs in real time, they follow every step and adjust their instructions immediately. The information they gather is then used to access accounts or prepare transfers.
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How to Protect Yourself
The security provider Malwarebytes advises caution with unexpected FaceTime calls and messages. Sensitive information should never be shared through this method.
If callers claim to be bank employees or Apple staff, the call should be ended. The relevant company should then be informed exclusively through a known and trusted contact method. Additionally, using the latest iOS version on the iPhone is recommended.
Also of interest: The Risks of Online Banking on a Smartphone
Act Quickly After an Incident
If data has already been shared, the bank should be informed immediately. A quick report can help stop suspicious transfers, block access, or prevent further withdrawals.
Additionally, victims should file a report with the police. It is advisable to secure messages, phone numbers, call times, and other evidence. Information about conversations and shared data can also be helpful for the report.