March 24, 2023, 10:33 am | Read time: 2 minutes
ING is one of the most popular direct banks in Germany, partly due to its online banking services. However, customers must now expect a temporary suspension of service due to updates.
ING’s success is partly based on its focus on online business. Unlike Sparkasse or similar companies, ING does not have a large branch network. Instead, customers have access to many online services and a well-equipped app. Due to maintenance work on these offerings, ING customers should expect temporary disruptions.
Current Maintenance Work at ING
ING itself states that it typically rolls out three major updates a year, known as Business Releases. These involve significant changes to the bank’s systems and backend. As a result, it is sometimes necessary to take the company’s online services offline. One of these updates is now imminent.
Maintenance of the offered services will take place from March 24 to March 25. Between 11 p.m. on Friday and approximately 2 p.m. on Saturday, customers should expect disruptions, ING announces. This is necessary to test the technology and integrate new features.
The current update is expected to change the look of the online banking interface. Among other things, the menu bar will be adjusted to improve clarity and make it more visually appealing. Additionally, the update will allow for more personalization of the user’s area at ING.
What ING Customers Should Know During Maintenance
The update process usually begins overnight to minimize customer inconvenience. However, it is somewhat unusual for ING’s maintenance to extend into Saturday morning.
Note: During the mentioned maintenance window, neither online banking nor app-based banking will be available. Therefore, those needing to make urgent transfers should do so in advance. Since Saturdays, Sundays, and holidays are not banking days, this should not be too problematic. Additionally, ING explicitly states that payments via smartphone or card will still be possible during the maintenance.