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Automatic Sorting

WhatsApp Brings More Order to Chat Overview

Smartphone with WhatsApp Logo
WhatsApp is testing a new feature for automatically sorting business chats in the app interface. Photo: Getty Images
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April 17, 2026, 5:12 pm | Read time: 2 minutes

WhatsApp is working on a change to better organize business chats. The goal is to create more clarity in the chat list. Private and business messages are to be more distinctly separated.

Cluttered Chat Lists in Daily Life

Many users open WhatsApp several times a day. Private conversations mix with messages from companies, delivery services, or support channels, quickly creating a long and chaotic list. The messenger aims to address this problem and bring more order.

Automatic Relocation of Business Chats

According to a report by “WABetaInfo,” WhatsApp is testing a feature that automatically moves business chats out of the main view. Users can activate this feature via a toggle in the settings.

When the option is enabled, relevant messages are moved to a separate area after 24 hours. This keeps the main view more focused on private chats.

New Overview Instead of Classic Chat List

Exactly how this new area will look is not yet determined. It is likely to be an additional list similar to archived chats. The sorting happens automatically in the background. Users do not need to move conversations manually. However, the chats remain accessible and can be opened at any time.

More on the topic

Test Run in Android Beta

The feature is in the beta phase in version 2.26.15.9 for Android. Access is currently limited to selected testers who try out new WhatsApp features in advance. The goal of this phase is to identify potential errors and improve the feature. An exact date for the start of broad availability has not yet been set.

Also of interest: WhatsApp introduces noise canceling for calls

Alternative Concept Idea from WhatsApp

In addition to the current test version, there is another approach. In an earlier version, business chats were collected directly in their own list. This model, however, makes business conversations appear separate from the start. They would no longer appear in the normal chat overview. Which solution will ultimately be implemented is still open.

This article is a machine translation of the original German version of TECHBOOK and has been reviewed for accuracy and quality by a native speaker. For feedback, please contact us at info@techbook.de.

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