April 13, 2026, 9:14 am | Read time: 2 minutes
People looking to request pension documents online quickly encounter paid services. This is currently happening with the portal rentnerauskunft.de, which is causing many complaints. It also involves very sensitive data.
Anyone searching online for pension information, tax certificates, or details about retirement benefits will quickly find themselves on rentnerauskunft.de. The Hamburg Consumer Center explicitly warns against this pension portal. There are currently many complaints about the website. The issue: It is a paid third-party provider. All information can actually be requested directly from the German Pension Insurance for free.
€29.90 Fee and Risk of Confusion
The portal is operated by a company based in London. The provider charges €29.90 for its services. In return, data is collected, processed, and forwarded to the German Pension Insurance.
The design of the site is particularly problematic. Since it closely resembles the official website of the pension insurance, users can easily confuse the two. Additionally, personal data such as name, address, and insurance number must be entered, posing a high risk to the data.
Caution with Orders and Contracts
The order button is especially critical. Initially, it only said “Request,” and the cost notice was missing. According to the Civil Code, using the button does not create a valid contract. Therefore, no payment obligation arises.
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The operator has since adjusted the button and labeled it correctly. Nevertheless, invoices from rentnerauskunft.de should be carefully examined. In case of doubt, there is a right to dispute such claims. Consumer advocates offer a suitable template letter for this purpose.