April 23, 2026, 2:38 pm | Read time: 2 minutes
The electronic patient record has sparked discussions in Germany for years. Criticisms focus mainly on complicated processes, data protection uncertainties, and low user-friendliness. Deutsche Telekom aims to address these issues by launching its own platform.
The goal is apparently to simplify the use of the ePA and reduce existing barriers. The electronic patient record is still considered an important part of digitalization in healthcare, but in everyday life, it is often perceived as difficult to access.
Focus on Security and Easy Use
Telekom emphasizes that its solution is designed as a complete package. Product, platform, and operation come from a single source. The technical foundation is the Open Sovereign Cloud within the T-Cloud. Telekom processes all data, including metadata, exclusively in German data centers. These meet the standards ISO 27001, BSI C5, and DIN EN 50600. At the same time, the company designs the application so that users can easily understand and operate it without much effort.
Gottfried Ludewig, head of Public and Health at Deutsche Telekom, stated: “With our patient record, we take responsibility: We offer a future-proof, sovereign, and trustworthy solution from a single source based on our T Cloud.” He also emphasizes: “What good is an ePA that isn’t used? Insured individuals and health insurers expect a patient record that is secure, easy to use, and truly helpful. That’s exactly what we deliver.”
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Platform to Avoid Known Weaknesses
According to the company, the new solution was designed from the outset for growth and further development. It aims to circumvent typical problems of previous systems. These include better search functions and structured data. The use for medical research is also mentioned as a goal. The system is modular and can be expanded to accommodate new requirements.
A central component is the connection with Telekom’s Magenta Health Ecosystem. This includes digital identities, the communication service TI-Messenger, and future digital offerings for insured individuals. This linkage is intended to create a cohesive system. Health insurers can gradually expand their digital services without having to rely on separate solutions. Media disruptions and additional integration efforts are to be avoided.