November 13, 2026, 2:35 pm | Read time: 2 minutes
AI agents are intended to perform tasks independently, making everyday life more convenient. However, at companies like Uber, DoorDash, or Airbnb, user interest remains limited. Current figures show how rarely customers actually order or book via AI.
As reported by the online magazine WinFuture, this is particularly evident at Uber. During Halloween week, Uber and Uber Eats completed around 320 million rides and deliveries, according to CFO Balaji Krishnamurthy. Only four rides and about 500 food orders were made with AI assistance. DoorDash CEO Tony Xu also reports only a few hundred orders through AI features.
Why AI Offers No Advantage
The issue is likely not the technology itself. For many tasks, it is simply unnecessary. According to Uber CEO Dara Khosrowshahi, a ride can be booked with the regular app in an average of 50 seconds. A food order takes about 90 seconds. An additional dialogue with an AI agent does not automatically make the process faster.
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Another factor comes into play with travel. According to Airbnb CEO Brian Chesky, 80 percent of travelers want to plan themselves. They compare offers and photos or coordinate with fellow travelers.
AI Agents Must Gain Trust
Additionally, users must entrust personal information to an AI. This is where privacy concerns persist. Nevertheless, providers are not abandoning their plans. Airbnb aims to offer its own AI travel assistant by 2027. Uber and DoorDash are also developing new features. The key will be whether these can solve a real problem in the future, rather than just providing an additional route through the app.